1 St. Paul Street, Cor. San Martin Avenue, San Martin Area, Belmopan, Cayo District, Belize, Central America
+501 631 9487
+501 822 0674
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Reservation Policy

Reservation, Booking, Cancellation and Refund Policy

A 50% deposit is required at the time of booking in order to hold your room(s) – rooms will not be held until the deposit has been received. The final payment for the room is required on arrival at the guest house.  In the event of non-payment of the balance, on arrival, we reserve the right to retain the full deposit and not offer accommodation, to cover our losses. Walk-in guests are welcome, subject to room availability.

Cancellation of Reservation needs to be made in writing, for a refund to be considered and to avoid unnecessary dispute. In ALL cancellation of reservations, a minimum penalty fee of 20% of the value of the entire booking will be applied to cover administrative costs being incurred by Hacienda Tropical Guest House.

Basic Good Living Guidelines

  • Please take good care of the facilities provided for your comfort.
  • Smoking OUTSIDE the building is allowed.
  • Pets are NOT allowed.
  • Lock your unit and shared facilities when finished with use and when stepping out from premises.
  • Conserve the environment. Turn off utilities when not in use.

Observe normal courtesies to persons in your environment as you would like to yourself. For example:

  • Keep noise at an appropriate level, depending on time of day / night.
  • When using the shared facilities please clean up immediately after you are done.
  • Inform management in a timely manner of any leaks or shortage of utilities.
  • Good communication is key to smooth check-in and check-out. We are a small guesthouse and do not have full time staff, so clear and reliable communication is vital, and appreciated.

Upon check-in please read the guidelines and emergency contact information sheets made available in each bedroom.

Our guests’ comfort and security is our main objective.